Accessibility Standards

Issue to: All Employees Effective: Dec 3, 2013
Issued by: Carol Brooks, Controller Replaced: March 15, 2023

POLICY GBCL is committed to excellence in serving all customers, including people with disabilities. All attempts to identify, remove, and prevent barriers as well as provide service to customers with disabilities will be made. This policy applies to all employees, wherever Company business is conducted (whether on Company property) and at all Company events.
PURPOSE The purpose of the policy is to establish and dictate how our organization will identify, remove, and prevent barriers as well as provide service to customers with disabilities.
SCOPE The procedure applies to all employees, wherever Company business is conducted (whether on Company property) and at all Company events.
RESPONSIBILITY The workplace coordinator is a member of GBCL Health & Safety Department. The workplace coordinator, working with the JHSC, will be responsible for the implementation of this policy.

Under this Policy the following terms shall have the following definitions:

“PEOPLE WITH PHYSICAL DISABILITIES” – Only some people with physical disabilities use a wheelchair. Someone with a spinal cord injury may use crutches, while someone with severe arthritis may have difficulty walking longer distances.
“PEOPLE WITH VISION LOSS” - Vision loss can restrict someone’s ability to read, locate landmarks or see hazards. Some people with vision loss may use a guide dog or a cane, while others may not.
“PEOPLE WHO HAVE HEARING LOSS” - People who have hearing loss may be deaf, deafened, or hard of hearing. They may also be oral deaf – unable to hear but prefer to talk instead of using sign language. These terms are used to describe different levels of hearing or the way a person’s hearing was diminished or lost.
“PEOPLE WHO ARE DEAF BLIND” – A person who is deaf blind may have some degree of both hearing and vision loss. Many people who are deaf blind will be accompanied by an intervener, a support person who helps with communication.
“PEOPLE WHO HAVE LEARNING DISABILITIES” – The term “learning disabilities” refers to a variety of disorders. One example is dyslexia, which affects how a person takes in or retains information.
“PEOPLE WHO HAVE INTELLECTUAL / DEVELOPMENTAL DISABILITIES” – Developmental or intellectual disabilities, such as Down Syndrome can limit a person’s ability to learn, communicate, do everyday activities, and live independently. You may not know someone has this disability unless you are told.
“PEOPLE WHO HAVE MENTAL HEALTH DISABILITIES” – Mental health issues can affect a person’s ability to think clearly, concentrate or remember. A mental health disability is a broad term for many disorders that can range in severity. For example, some people may experience anxiety due to hallucinations, mood swings, phobias, or panic disorder.
“ASSISTIVE DEVICES” – An assistive device is a tool, technology or mechanism that enables a person with a disability to do everyday tasks and activities, such as moving, communicating, or lifting. Personal assistive devices can include such things as wheelchairs, crutches, walkers, hearing aids, canes or speech amplification devices.

REFERENCES Accessibility for Ontarians with Disabilities Act, 2005.

Dignity - Provide service in a way that allows the person with a disability to maintain self-respect and the respect of other people.

Independence - Allow a person with a disability to do things on their own without unnecessary help or interference from others.

Integration - Allow the person with a disability access and services in a similar manner, to the extent possible.

Equal opportunity - Ensure people with disabilities have the same access to goods, services, or facilities as others.


Assistive Devices: We will ensure employees are familiar with various assistive devices we have in our workplace or that may be used by people with disabilities while on our premises or sites.

Communication: We will communicate with people with disabilities in ways that consider their disability.

Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption: In the event of a planned or unexpected disruption to facilities for people with disabilities, Graham Bros. will notify those affected promptly. This notice will include information about the reason for the disruption, and its’ anticipated length of time.

Training: GBCL provides training to employees on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. This training is reviewed annually to ensure the AODA standards and compliance requirements are met.

Graham Bros. will provide training to employees in the following topics:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and Graham Bros. policy related to the accessibility service standard.
  • Tips on how to interact and communicate with people with various types of disabilities.
  • What to do if a person with a disability is having difficulty in accessing Graham Bros. facility.
  • How to identify and remove a barrier to persons with disabilities.

Feedback Process:  We welcome feedback regarding accessibility and how we can continuously improve. Those who wish to provide feedback on the way GBCL provides goods and services to people with disabilities can email Scott Stamcos at  All feedback, including complaints, will be responded to within 2 business days of receipt.

Alternate Format: Alternatively, feedback can be provided by calling 905-453-1200 and asking to speak with the Health & Safety Department.

For those who wish to provide feedback in writing, please find address in to:

Graham Bros. Construction Limited

297 Rutherford Road South

Brampton, Ontario L6W 3J8

Feedback will be reviewed by our Health & Safety Department; we will consider possible action and reasonable accommodation that can be taken to improve our services.

A link to Graham Bros. complete accessibility procedure is provided here.

A link to Graham Bros. Multi-year Accessibility Plan is provided here.



  Design: Larkin & Company